Multi-role
Main System
AI Chatbot Command Layer
Add customer chat, internal operations assistance, sales qualification, support triage, workflow writebacks, knowledge-base answers, and human handoff across the Nexobiz platform.
Chatbot OS
Omnichannel
Channels
Grounded
Knowledge
Actionable
Workflows
Bot Types
website_customer_chatbotin_app_ai_assistantinternal_operations_botsales_qualification_botsupport_triage_botfield_operations_botbusiness_builder_bot
Channels And Widget
website_widgetin_app_chatmobile_app_chatmessengerwhatsapptelegramvibersmsemail_replyhuman_handoff_button
Knowledge Base RAG
faq_articlesproduct_catalogservice_catalogdocumentssopscrm_recordsproject_recordstenant_vector_indexcitations
Conversation Intelligence
intent_detectionentity_extractionsentiment_detectionanswer_generationconversation_summarynext_best_actionlanguage_translation
Workflow Automation
create_crm_leadcreate_support_ticketcreate_tasktrigger_workflowschedule_meetingsend_followup_emailsend_sms_confirmation
Analytics
conversationsbot_resolution_ratehandoff_rateresponse_timelead_capture_rateticket_deflectionknowledge_gapsai_cost_roi
Grounded Answers, Safe Actions
Chatbot answers are grounded in tenant-scoped knowledge sources. Sensitive actions like pricing commitments, refunds, contract terms, legal/tax guidance, and customer data changes require human review.
tenant_vector_index
retrieval_permissions
confidence_thresholds
citations
human_handoff
workflow_audit_log
Safety Guards
tenant_context_required
bot_entitlement_required
ai_credit_balance_required
pii_redaction_required
human_handoff_for_sensitive_actions
audit_event_required
AI chatbot answers can be incomplete or incorrect. Sensitive legal, tax, financial, medical, pricing, contract, or refund matters must be reviewed by qualified staff before action.